“Evaluating the Effectiveness of AI-Powered Chatbots in Enhancing Customer Experience in Retail Banking- A Customer-Centric Study in Bangalore”
Author's Name: Dr. Girish V, Dr. Sangeetha R, Dr. Lasya K R, Dr. Suraj Kumar
Journal Name: NORTHERN ECONOMIC REVIEW
Volume: 16
Issue: 1
Month: 12
Year: 2025
Date: 2025-12-16